Frequently Asked Questions (FAQs) | ELAAF'S STORE
Welcome to ELAAF’S STORE! Here you’ll find answers to the most common questions our customers ask. If you don’t see what you’re looking for, feel free to contact us — we’re always here to help.
Q. Is ordering from ELAAF'S STORE safe and secure?
A. Absolutely! We use secure technology and work only with trusted logistics partners. Your personal information is handled with complete confidentiality and is only accessible to authorized staff.
Need help? Just email us at 📧 elaafs.store@gmail.com
Q. How do I place an order?
A. Ordering is simple:
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Browse your favorite products (jackets, watches, skincare, home décor & mobile accessories)
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Click “Add to Cart”
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When ready, go to your Cart and click “Proceed to Checkout”
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Enter your delivery information
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Choose Cash on Delivery
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Click “Place Order”
You’ll receive confirmation via SMS or WhatsApp after placing your order.
Q. Do you offer Cash on Delivery (COD)?
A. Yes! We offer Cash on Delivery across Pakistan, so you can shop with confidence and convenience.
Q. Can I cancel my order?
A. Yes, you can cancel your order:
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Before shipment during our confirmation call
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By contacting us via WhatsApp at +92 333 1314163
If the order has already been shipped, cancellation may not be possible.
Q. What is your return policy?
A. We accept returns on eligible products within 7 days of delivery. Items must be unused and in original packaging. Please read our Return Policy for full details.
Q. How do refunds work?
A. Once your return is received and inspected, the refund process will begin. Refunds (where applicable) are processed within 10 business days.
Q. Do you charge for shipping?
A. No! We offer free shipping on all orders within Pakistan — no hidden charges.
Q. Which courier services do you use?
A. We partner with TCS, Leopards, and M&P to ensure fast and secure delivery to your doorstep.
Q. How long does delivery take?
A. Delivery usually takes 2–3 working days after order confirmation. Delays may occur during public holidays or in remote areas.
Q. What if a product is out of stock?
A. If an item is unavailable, you can:
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WhatsApp us at +92 333 1314163 to check availability
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Or email us at elaafs.store@gmail.com to be notified when it’s restocked
Still have questions?
We’d love to help! Reach out to us any time:
📧 Email: elaafs.store@gmail.com
📱 WhatsApp: +92 333 1314163
🌐 Website: https://elaafs.store
Thank you for choosing ELAAF’S STORE — Where style, tech, and home elegance meet convenience!